Policies & Procedures
This page is designed to create transparency on my values, intentions, policies and coaching commitments so you can have clarity on what I stand for and make an empowered decision to work with me.
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We need more bright shining lights in this world. My intention is to walk the path with you of self-discovery, healing, and expansion required to show up as the leader, healer, guide, and/or changemaker that you know you’re being called into.
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Integrity - Integrity is at the cornerstone of the work I do. The programs, classes, and coaching containers I offer are created with the highest intentions and a heart of service. I will take ownership when I make mistakes and will do right by my clients. I will always be honest and explicit about client results and my lived experience, and will never manipulate information to influence your decision to work with me. I will be clear on expectations and will deliver what I promise to in my coaching containers.
Curiosity - I believe that the answers we all seek are already inside of us. Growth is less about getting somewhere, and more about coming home to who you truly are. Getting curious about your beliefs, patterns, dreams, fears, and lived experience create clarity and empower you to make meaningful change. Curiosity doesn’t have an agenda, loves to learn, and is nonjudgmental. I aim to show up curious about you instead of making assumptions or putting you inside of a box.
Authenticity - Authenticity is possible when you know who you are and have the courage to show up undiluted and vulnerable. What you see is what you get. I will continue to do the healing, unraveling, and integrating to show up authentically in my work, which sets the precedent for you to do the same.
Full Spectrum Expansion - Life isn’t a straight line. Growth is not linear. Our lives are layered and complex. I welcome and hold space for the full-spectrum of my clients’ human experiences - the big milestones and celebrations, and the disappointments and difficult seasons. Embracing full spectrum expansion creates sustainable, authentic, and deep transformation.
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Client Centered - I believe in who you are and never view you as lacking in anything. You’re not coming to me to be “fixed,” but for me to be a mirror that reflects back the amazing resources and answers you already have. I help you learn how to trust your own Inner Wisdom and make sustainable changes based on what we’ve uncovered together.
Values Oriented - Your values will be like a North Star to guide our work together. Not my agenda (I don’t have one), or what you think you should do. Aligning your choices with your values will get you the results you want so much faster and in a way that feels so good!
Integration + Embodiment - There is a heavy emphasis on taking action in my coaching containers. Change requires action, and sustainable change requires consistency. When you uncover a new truth or learn something, I’ll help you translate it into a tangible action step to start shifting your external reality. We don’t “do” for “doing’s” sake, but with intention and purpose.
Aligned Success - Success isn’t one-size-fits-all and I want to support you on reaching YOUR version of success. I welcome any version of success that feels authentic to you whether that’s to increase your income, find more meaning in your work, eliminate burnout, work through a midlife awakening, learn how to hold energetic boundaries, quit a job, start a business, or anything else that feels important to you.
Process > Results - When you work with me, you’ll focus on being and becoming. Who do you have to become in the process to experience aligned success? This is how deep transformation happens - shifting the focus to the journey instead of the destination. Your results become an after effect of the process, and when that happens, you can truly receive it.
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Refund Policy - In general, I do not provide refunds for your investment once the content or coaching have been delivered. I will make considerations for refunds in rare incidents such as birth, death, or other life-changing circumstances if the delivery of content or coaching is not complete. These considerations will be case by case.
Rescheduling Policy - On rare occasions due to situations out of my control like illness, travel delays, or other circumstances, I may need to reschedule coaching calls. I will give as much notice as possible and for group calls will choose a time that is most convenient for participants.
You can reschedule your 1:1 coaching calls via Acuity Scheduling up to 24 hours before your session. A reminder email will be sent 48 hours before your scheduled time and it is your responsibility to reschedule if needed. Coaching calls that are no shows and late cancels (less than 24 hours notice) will be forfeited.
Communication Policy - Communication outside of arranged calls or Voxer regarding questions about the coaching container, technology, expectations or company policies should be directed to support@brittanylabotz.com. Responses can be expected within 2 days Monday-Friday.